The most important part of our service is for you to feel confident and for you to have trust in the care and ability we have.
This is probably the one page of the website that can build your confidence and trust because it’s all about what our clients have to say about us. It’s based on their experiences.
I had two private training lessons with Helen and the change in Binky has been amazing, more than I could have hoped for.
I worked hard on Binky’s socialisation. We went to puppy training, carried on with obedience training. She has really good recall, walks well on a lead, great in the car, comes on holidays with us, and will happily sit in a pub watching the world go by, and really really really loves her walks.
In many ways she has turned into an amazing dog. However, the reason I called Helen is that, Binky had become a lot less tolerant of other dogs, she has her friend dogs, but other dogs, she started snapping at.
This first started, when she matured, initially just male dogs taking too much of an interest in her, even though she is spayed. I didn’t think too much about it as I assumed this is normal behaviour, but overtime she stopped wanting to play with dogs. Again I just thought she is now an adult and no longer a playful puppy. Then she ended up with bruised ribs, when a large black lab wanted to play with her, and ran straight into her side. From then on she needed space, and would snap at any bouncy dog that came too close. If a dog ignored her, or briefly said hello to her, she was happy to be around them and would generally ignore them, and cuddle their owners.
However things went down hill, when she got an small eye infection, on a walk two different dogs tried to lick her eye, she chased them away. For the next week she would approach dogs and snap at them, for no reason. One day she did it to a dog she has been friends with since a puppy. I actually started loosing confidence in walking her. That day I came home and contacted Helen.
I was hoping, to just to get her back to ignoring dogs again, I honestly thought it would take months.
In the first lesson we focused on her walking on a loose lead, with Helen’s lovely Warrick ignoring her first at a distance. Then gradually walking them closer, with Binky focusing on me, and me using food to build a positive experience. She did really well, didn’t put a step wrong. Even after the first lesson I started to see a change in her, she started to relax more around dogs. On our walks I was keeping her on the lead around dogs, and keeping a distance, she now has most of her food out on a walk when other dogs are around. We had a couple of failures, and it was when off lead dogs approached her face.
At the second lesson we now had a better idea of what to work on. We started walking past dogs at a distance, then walked dogs closer to her, and then closer to her face. Again using food to build a positive experience. My heart was in my mouth, but Helen was watching her and was keeping her under her threshold. And again she never put a foot wrong.
After this lesson it was like a switch flipped in her mind. Now if a dog runs up to her in the park, rather than getting all tense, she has started to invite them to play, inviting them to chase her or be chased by her, or taking it in turns, to chase each other. I now know, to watch her body language, if I think she is nervous, we put some distance between us and the other dog. Meeting dogs has started to become a fun positive experience again.
We still have work to do, I will always have to give her space around bouncy especially larger dogs. But I now have the tools to help her, and more confidence in us as a team again.
I honestly can’t thank you enough, my only regret is we didn’t do this sooner.